How can I cancel my order?
At Rude Baby, we understand that sometimes you may change your mind after placing an order. Therefore, we offer the possibility to cancel your purchase under the following conditions:
- How to request cancellation:
To cancel an order, you must contact us as soon as possible by writing an email to shoprudebaby@gmail.com with the following details:
– Full name.
– Order number.
- Order cancellation deadline:
We will only be able to process your cancellation request if the order has not been sent to production. Since we work under a print-on-demand model, products start to be produced shortly after confirming the purchase. If your order has already been sent to production at the time we receive your order, it will not be possible to cancel it or issue refunds for this reason.
- Confirmation of cancellation and refund:
We will notify you by email if the cancellation has been approved. If approved, we will proceed with a full refund within 14 days.
How can I return the product?
- General Policy: Because our products are customized and made to order, we do not accept returns or exchanges, except in the following cases:
A. The product is damaged
B. There are manufacturing errors.
- Claim Process:
· You must contact us within 30 days of product delivery.
· Send us an email to shoprudebaby@gmail.com with your order number, photos of the defective or incorrect product, and a description of the problem.
*If the problem involves multiple products with the same design, an additional photo (or video) of all affected items visible in the same frame will be required for confirmation purposes.
- Refunds: If the claim is approved, we will issue a refund or replacement within 14 days.
Note: If your order shipping information is incorrect, or if you have ordered the wrong size, color or text on customizable products, Rude Baby will not be responsible and will not offer replacements or refunds. You are responsible for entering the correct information.
How long will it take to receive my order?
- Shipping Areas: We ship worldwide from the United States.
- Delivery Times: Estimated shipping time varies by location and shipping method:
COUNTRY | SHIPPING METHOD & DELIVERY TIME | |
| EXPRESS | STANDARD |
USA | 2 – 3 business days | 2 – 5 business days |
CANADA |
| 10 – 30 business days |
AUSTRALIA |
| 10 – 30 business days |
REST OF THE WORLD |
| 10 – 30 business days |
– Shipping Costs: Calculated at checkout and depend on the customer’s location.
– Customer Responsibility: The customer is responsible for any taxes, duties or customs fees that may apply upon receipt of the order in their country.
– All delivery dates are estimates only and not guaranteed. We also cannot guarantee that Express delivery will take exactly 2-3 business days.
– Rude Baby will not be held responsible or provide any compesation for any loss caused due to late or delayed delivered.